PYMNTS Study

User Experience Is Make-or-Break for Resale Platforms
User Experience Is Make-or-Break for Resale Platforms
May 31, 2024  |  Retail

For secondhand goods marketplaces to function, they need to attract sellers, and those who want to resell items care about more than whether there are...

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Treasury Management Playbook Dials Up New Cash Flow Strategies
Treasury Management Playbook Dials Up New Cash Flow Strategies
May 31, 2024  |  Risk Management

At a time of higher interest rates and heightened market volatility, actionable insights and forecasting take on greater importance for corporate treasury teams. For example,...

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High-Income Shoppers Likeliest to Abandon Carts Online
High-Income Shoppers Likeliest to Abandon Carts Online
May 30, 2024  |  eCommerce

As shoppers engage with eCommerce channels, high-income consumers prove, perhaps counterintuitively, to be the most likely to ditch their would-be purchases without completing the transaction....

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70% of Restaurant SMBs Say Convenience Is Top Instant Payments Benefit
70% of Restaurant SMBs Say Convenience Is Top Instant Payments Benefit
May 29, 2024  |  Faster Payments

While instant payments might seem like an innovation that only big companies would embrace, these types of expenditures are gaining traction with many mom-and-pop eateries....

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New Data: Card-Linked Offers Improve Relevance and Value
New Data: Card-Linked Offers Improve Relevance and Value
May 29, 2024  |  Loyalty & Rewards

Consumers who use card-linked shopping offers, which provide special savings or rewards attached to a merchant or product, return for more — most do. But...

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Shoppers Dig Into Their Savings to Afford Essentials, Not Nice-to-Haves
Shoppers Dig Into Their Savings to Afford Essentials, Not Nice-to-Haves
May 24, 2024  |  Retail

Among consumers who expect to have to dip into their savings this year, most expect to do so to afford items and services they need, rather than to treat...

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FTC: Company Impersonation Scams Cost Consumers Millions of Dollars
FTC: Company Impersonation Scams Cost Consumers Millions of Dollars
May 24, 2024  |  Security & Fraud

The Federal Trade Commission said it has been flooded with reports from consumers who have been taken in by scammers purporting to represent some of today’s leading companies. The FTC said Friday (May...

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Brick-and-Mortar Shoppers Struggle to Find Buy Now, Pay Later Options
Brick-and-Mortar Shoppers Struggle to Find Buy Now, Pay Later Options
May 23, 2024  |  Buy Now Pay Later

As consumers look for ways to manage their spending, in-store shoppers are unlikely to have the option to pay using buy now, pay later (BNPL), even as...

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Nearly One-Third of US Credit Card Holders Say Their Next Card Will Be Co-Branded
Nearly One-Third of US Credit Card Holders Say Their Next Card Will Be Co-Branded
May 23, 2024  |  Credit Cards

About 1 in 4 consumers in the United States own at least one co-branded or store-specific credit card. However, their popularity doesn’t come close to...

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